Support Info

This troubleshooting page can be used to self-diagnose most issues. However, if your issue is still unresolved or you need further advice you should contact the site administrator via the Balfour Beatty Support portal here and log a request, for BBV JV employees, please Click Here or for non-UK employees/contractors please email: to log a request.

Signing on to the platform

If you have an IT account to logon to the Balfour Beatty UK network, then you should click on the first sign on section which is for single sign-on users. If you do not have access to the Balfour Beatty UK network, then you should have been supplied with your login details and these should be entered into the second section titled All other Employees.

Using courses

If any of the items below are showing yellow or red, click on the colour for advice on how to rectify the issue.

Recommended Your device Status
Internet Explorer 10 or higher, Google Chrome, Mozilla Firefox or Safari
HTML5 content
Screen resolution of at least 1024 x 768px
Pop-ups enabled

Browser recommendations

This site has been optimised to run in a variety of different browsers listed below. The site may work in other browsers, however, we are unable to offer any further support in these situations. The following icons are provided to download the latest versions if it is available to you.

Operating system Browser


HTML5 is a modern technology that allows browsers to display complex animations and graphics without the need for plug-ins. Most modern browsers (including browsers on mobiles and tablets) have good HTML5 support, so if your browser is kept up to date you shouldn't have an issue with HTML5 content. You can check if your browser is up to date by visiting:

Screen resolution

Screen resolution is the number of pixels (or dots) on the screen at once. The higher your screen resolution, the more screen space you have. The recommended screen resolution for e-learning is at least 1024 x 768px. If you have a screen resolution of less than this, you may not see the whole screen, or you may have to scroll to see the page. If your machine is set to something other than the recommended resolution you will not be prevented from accessing the e-learning content, although the display may be impaired.


Pop-ups are new windows that 'pop-up' on screen when you click something; for example an internet link. Some browsers now block this from happening as they have been used in the past to display advertisements.

Some e-learning courses need to open a window to display further content. If pop-ups are blocked on your PC, content may not display correctly, and in some cases your progress may not be tracked. For each browser we have provided a guide on how to disable the pop-up blocker.